Outlook

Introductory Level

• Title Bar
• The Ribbon
• Quick Access Toolbar
• Backstage view
• Status bar
• Scroll bars
• Keyboard shortcuts
• Getting help
• Exiting outlook

Navigation & Inbox

• Folder pane
• Navigation bar
• Inbox
• Reading messages
• Sorting messages
• Filtering messages
• Search folders
• Reading pane
• To-do bar
• Arranging messages

Sending, Replying & Forwarding

• Creating a new mail message
• Message quick access toolbar
• New message ribbon
• Creating a message
• Adding attachments
• Adding a signature
• Spell check
• Sending a message
• Opening a message
• Responding to a message
• Forwarding a message
• Opening and saving an attachment
• Flagging items
• Finding items

Contacts

• Creating a new contact
• Finding a contact
• Creating a new contact group

Calendar

• Creating a new appointment/meeting
• Editing an appointment
• Navigating the calendar
• Responding to a meeting request
• Tracking meeting responses
• Managing responses
• Calendar categories
• Sharing your calendar
• Recurring appointments
• Delegate access
• View settings
• Printing your calendar

Folders

• Sent items folder
• Deleted items folder
• Creating a new folder

Intermediate level

Inbox

• Customise Quick Access Toolbar
• Backstage view
• Adding a signature
• Customise Inbox view
• Spell check & Thesaurus
• Smart Lookup
• AutoText

Email Management

• Creating a new folder
• Sorting messages
• Filtering messages
• Find a message
• Search folders
• Recalling a message
• Flagging a message
• Message options
• Quick steps
• Conditional formatting
• Mailbox cleanup
• Use rules with automatic replies
• Rules and alerts
• Email templates
• Delegate access
• Creating a new personal folder

Contacts

• Creating a new contact
• Finding a contact
• Customise contact screen view
• Creating a new contact group

Calendar

• Creating a meeting/appointment
• Scheduling assistant
• Tracking meeting responses
• Managing responses
• Calendar categories
• Sharing your calendar
• Emailing your calendar
• Recurring appointments
• Advanced view settings
• Printing your calendar

Tasks & Notes

• Task screen
• Creating a task
• Editing a task
• Moving a task to the calendar
• Assigning a task
• Customise tasks view
• Notes